Экзаменационная работа (стр. 3 )

lose	lower	strengthen	agree
increase	expand	keep	complicate

1.  We _______ a lot of money on that last deal. (MAKE)

2.  Did he _______ his appointment with that journalist? (MISS)

3.  They say the banks are going to _______ interest rates. (RAISE)

4.  I think this move will _______ the deficit. (REDUCE)

5.  Won't the new clocking-in system _______ things? (SIMPLIFY)

6.  Getting outside finance can only _______ our position. (WEAKEN)

7.  Ship-building has _______ in this area over the years. (DECLINE)

8.  He _______ that the company was in trouble. (DENY)

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1x 1point) Choose the correct word for each sentence. Write the words in the boxes.

1.  Lawyers here only get their fee/wages if they win the case.

2.  The income/salary from the investment is £52,000 a year.

3.  She took her case to an industrial/industrious tribunal.

4.  Unfortunately we have mislaid/misled the original invoice.

5.  The secretary made notes/notices of what was said at the meeting.

6.  The overtake/takeover bid from Jenkins came as a complete surprise.

7.  Please send me your latest catalogue and price/prize list.

8.  We've increased produce/productivity by 10% in this factory.

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1x 2 points) Complete each sentence with the correct form of 'take' and a word from the list below. Use each word once only. Translate the sentences into Russian.

chair up

charge over

risk down

seriously

1.  If the boss is ill, who'll _____ the _____ at the meeting?

2.  He didn't seem to ______ the threat of redundancy very _____.

3.  Don't_____ this ______, Angela. I'm just thinking aloud.

4.  In 1988 we were ______ ______ by a large multi-national company.

5.  Mrs. Jenkins has been appointed to ______ _____ of our Canterbury branch.

6.  I'm not sure if there is a market for this kind of product but you don't get anywhere without _____ a _____ now and again.

7.  They decided not to _____ ______ the option, so we had to look around for other potential purchasers.

2. Business Communication. Telephoning and Business Letters.

2x 2 points) Choose the best responses. Write your answers in the boxes.

1. Can we make an appointment?

A.  When are you free?

B.  Shall we make a reservation?

C.  Is it difficult for us to meet?

2. I'm tied up on Monday and Tuesday.

A.  What about Wednesday?

B.  I'll come on Monday, then.

C.  Oh, I'm sorry to hear it.

3. Has this messed up your arrangements again?

A.  My desk is always in a mess.

B.  These things happen.

C.  Yes, I always arrange things like this.

4. Did the conference run smoothly?

A.  Yes, we finished much later than usual.

B.  Yes, it went very quickly.

C.  Yes, it was very well organised.

5. I've drafted the letter to Ms Clayton.

A.  Oh good, I'll send it this morning.

B.  Right, I'll check it straight away.

C.  Did you keep a top copy?

6. Can you get on to him about the report?

A.  Yes, I'll send him a copy.

B.  I'll ring him immediately.

C.  I'll tell him when I see him.

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2x 1point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters A, B … or I) in the boxes.

A:	Carstairs Ltd.
B:	Could I speak to Mr. Cooper, please? Ray Cooper.
A:	_______1_______
B:	I'm ringing from Computer Sales Ltd. We'd like to order some A42 printers.
A:	_______2_______
B:	_______3_______
A:	Oh yes, until the end of the year.
B:	_______4_______
A:	You've done business with us before, haven't you?
B:	Yes, and this is our second order for this type of printer.
A:	_______5_______
B:	_______6_______ .
A:	Oh, we don't normally go over 10%.
B:	_______7_______
A:	I see. Well, I'd better confirm that with him.
B:	_______8_______
A:	Yes, Computer Sales Ltd, you said. And your name is... ?
B:	Fowles, Trevor Fowles.
A:	_______9_______

A.  I see. How many would you like?

B.  We're thinking in terms of 12.5%. How does that sound?

C.  Yes, do that and then perhaps you'll call me back.

D.  Right, Mr. Fowles. You'll be hearing from us later in the morning.

E.  But we had 7.5% last time, and Mr. Winchester said it would be 5% higher for a repeat order.

F.  What discount would you offer on an order for 100?

G.  Speaking.

H.  That's good. We give a better discount on a repeat order.

I.  Well, it depends on your terms. Is your May price list still valid?

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2x 2 points) Below you will see parts of three letters concerned with a delay in fulfilling an order. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or P) in the boxes.

A.  apologise for B.  dealing C.  deducted D.  despatching E.  deter

F.  further delay G.  issue H.  matter I.  mislaid J.  obliged

K.  passed L.  promised delivery M.  refund N.  regret the delay O.  reply P.  set

A.

On 8th October I sent you an order for a __(1)__ of five computer programs which you had advertised in the October __(2)__ of 'Computer World'.

Although your advertisement __(3)__ within 28 days, 6 weeks have now __(4)__ and I have still not received the programs. You must have received my order as the £701 paid by cheque has been __(5)__ from my bank account.

Would you please look into this __(6)__ for me and send my order without __(7)__.

B.

Two weeks ago I sent you a letter inquiring about my order of 8th October for five computer programs which had not arrived.

I have received no __(8)__ to my letter and the programs have still not been delivered. I must ask you, therefore, either to send my order immediately or to __(9)__ my payment of £70.

I hope I shall not be __(10)__ to take this matter any further.

С.

Thank you for your letter of November 23rd. We __(11)__ in __(12)__ your order for the five computer programs.

Unfortunately, we had problems with our new computerised system for __(13)__ with orders and, as a result, your order was __(14)__ .

We have enclosed the five programs you ordered together with an extra disk which we hope will go some way to making up for the delay.

Once again we __(15)__ the inconvenience. We hope that it will not __(16)__ you from doing business with us in the future.

1.			9.
2.		10.
3.		11.
4.		12.
5.		13.
6.		14.
7.		15.
8.		16.

2.4. (30 points) Read this letter of complaint from one of your customers.

Dear Sir or Madam Our Order Number 8044P On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper. We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully Ann Ray, Office Manager

Write a reply to your customer

— thanking him for his letter

— apologising

— saying what you are going to do about his complaint

— promising better service in future.

Write 50-60 words.

Dear Mrs. Ray

3. Reading.

3points) Read the text below about people who start their own business. Translate the text into Russian.

Starting your own company

What makes managers give up their high salary, company car and pension, and risk everything in order to set up on their own? A recent UK survey of self-employed entrepreneurs has come up with a number of reasons.

1. Although money is a great motivator, it is only part of the answer. Very few self - employed entrepreneurs can earn what they received in a large company, at least in the first few years. They invest any extra cash in their business, rather than in expensive cars, houses or holidays. Probably the most important part of the answer has to do with being in charge. In the US, people who want to make a million don't care whether they own 5% or 10% of the company, but in the UK, entrepreneurs want 100% ownership: they want to control their company and to make all the decisions themselves.

2. Most large companies do not know how to make the best use of clever people. Employees who criticise the old ways of doing things and want to try out new ideas are disliked both by their colleagues and by their ments like 'They wouldn't listen to me' or 'I kept presenting new product ideas, only to hear nothing' are typical of many a manager-turned-entrepreneur. All of this causes frustration, which can quickly lead to boredom. Often, middle managers start to think: 'Only another 30 more years of working my way to retirement.' At this point, they want to find a way out.

3. They need to get away from a job that is no longer attractive. So they decide to set up on their own. But they need something else, too: the challenge of taking risks. They are like people who climb a mountain by the most dangerous route. Entrepreneurial types need to try out new things without knowing whether they will succeed or fail. They also want to prove that they can make it without big company support.

4. As well as motivation, most successful entrepreneurs have a number of personal characteristics in common. The first is self-confidence, the feeling of certainty that you have got the skills, knowledge and energy to build up your own business. There is also stubbornness, the determination to prove to the boss who rejected your ideas that they were good ideas which can be made to work. Possessing this quality means that you won't give up: you have to make your ideas work.

3x 3 points) Choose from the list A-G the best title for paragraphs 1-4 in the text. Do not use any letter more than once. Give your reasons.

1.  Paragraph 1 2.  Paragraph 2 3.  Paragraph 3 4.  Paragraph 4

A.  Likes and dislikes B.  The waste of talent in big companies C.  The need to be your own boss D.  Important personal qualities E.  Making a lot of money F.  Taking risks G.  Time and hard work

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3x 3 points) Using the information in the text, complete each sentence with a phrase A-G from the list below. Do not use any letter more than once. Give your reasons.

1.  When entrepreneurs start to make money, they will probably __________.

2.  Part of the price for starting on your own is that you have to __________.

3.  If the company you work for doesn't appreciate your ideas, you are likely to __________.

4.  One reason for starting your own business is to __________.

A.  think up new ways of making money

B.  put it back into the business

C.  find a way out

D.  feel very frustrated

E.  realise how long it takes to succeed

F.  give up things like pensions and a company car

G.  prove to others that you can make a success of it

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СПИСОК РЕКОМЕНДУЕМОЙ ЛИТЕРАТУРЫ

1.  , др. Деловой английский. English for business. – М., 2000. – Часть 2.

2.  Бонк для начинающих. Английский для международного сотруничества. – М.: Высшая школа, 2000.

3.  , и др. Английский язык для делового общения. – М.: Филоматис, 2004. – Части 3, 4.