ГОУ СПО «Омский государственный колледж торговли, экономики и сервиса»
УЧЕБНОЕ ПОСОБИЕ ПО ТЕМЕ: «В СУПЕРМАРКЕТЕ»
по дисциплине «Английский язык»
для специальностей: 080302 Коммерция (по отраслям)
080402 Товароведение (по группам однородных товаров)
2007
ББК 74.5
С54
Учебное пособие по теме: «В супермаркете» для специальностей: 080302 Коммерция (по отраслям), 080402 Товароведение (по группам однородных товаров). – Омск, ОГКТЭиС, 2007. – 18с.
Учебное пособие предназначено для студентов специальностей: 080402 Товароведение (по группам однородных товаров), 080302 Коммерция (по отраслям), изучающих английский язык с целью активного применения его в сфере коммерческой деятельности.
Система лексических и речевых упражнений, учебные тексты, микродиалоги создают возможности для получения дополнительных знаний по специальности и выработки навыков просмотрового, поискового чтения и устной речи.
Составитель: , преподаватель ОГКТЭиС.
Рецензенты: , преподаватель ОТЭК.
, преподаватель ОГКТЭиС.
© ОГКТЭиС, 2007
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Содержание
Введение……………………………………………………….……………..4
Lesson №1. Supermarket…………………………………………………….5
Lesson №2. Butcher’s ………………………………………………………7
Lesson №3. Fishmonger’s …………………………………………………..8
Lesson №4. Dairy Products. …………………………………………………10
Lesson №5. Bread ………………………………………………………….. 12
Lesson №6. Defence of consumer rights ……………………………………14
Рекомендуемая литература ………………………………………………… 17
Appendix 1. The law on consumer rights ……………………………………. 18
Введение
Учебное пособие «В супермаркете» разработано для студентов специальностей: 080402 Товароведение (по группам однородных товаров), 080302 Коммерция (по отраслям).
Цель данного пособия: развить коммуникативные навыки, необходимые для будущих специалистов, расширить понимание диалогической, монологической речи в профессиональной деятельности.
Пособие составлено с учетом максимального акцента на развитие устной речи, обучение переводу специальных текстов. Тексты содержат дополнительную информацию, направлены на расширение профессиональной эрудиции студентов.
Пособие состоит из шести уроков, каждый из которых включает текст для чтения и перевода, словарь, лексические и грамматические задания, направленные на отработку навыков устной речи и чтения.
Lesson №1
Theme: Supermarket
Task 1 Read and pronounce properly:
aisle | confectionery | food stuff | item |
bakery | customer | greengrocer’s | label |
butcher’s | change | grocer’s | save |
cater | fishmonger’s | goods | shopping cart |
cashier’s desk | food basket | household | perishable |
Task 2
Answer Hu questions: 1. Where do you prefer to buy food? 2. Is it convenient to buy food at the supermarkets? Why?
Task 3
Read and translate
There are many kinds of needs of the population. You can go shopping to small food stores: the grocery store, liquor store, store of dairy products, butcher’s, bakery, greengrocer’s, fishmonger’s, confectionery, candy store.
But more and more people prefer supermarkets. Supermarkets sell more than just food. Many sell items for the car, household goods, cosmetics and cigarettes. Some even sell books, medicines and flowers.
When you come into the supermarket, you have to take a food basket or a shopping cart to put all the products you buy.
All the necessary foodstuffs can be bought here: meat, fish, milk, grocery, baked items, sweets, cooked sausages, smoked foods, vegetables and fruit. After buying you come up to the o cashier’s desk to pay the money. If you are a smart shopper, you compare prices, look at the date labels of the labels of perishable food, check the change and look for bargains. As the English say, “A penny saved is a penny earned.”
Task 4
What are advantages and disadvantages of buying food at the supermarkets?
Task 5
What can you buy in the departments?
Complete the chart.
butcher’s | greengrocer’s | bakery | dairy | fishmonger’s | household |
Task 6
Tell about the supermarket according to the plan
− foodstuffs
− quality
− packing
− price
Task 7
Write about your favourite supermarket in Omsk according to the plan.
1) name
2) location
3) department and foodstuffs
4) quality of food
5) packing
6) price
7) staff
8) your feelings
Lesson №2
Theme: Butcher’s
Task 1. Read and pronounce words proper.
Bacon | Cutlet | Ham | Pork |
Beef | Duck | Hamburger | Steak |
Beefsteak | Game | Lamb | Sausage |
Chicken | Goose | Mutton | Veal |
Frankfurter |
Task 2. Divide words into 3 columns.
A BC
(meat) (poultry) (dishes)
Task 3. Fill in the chart.
I like.... I dislike.... I cant stand....
Task 4. Answer questions.
l) Do you know any religious taboos concerning meat?
2) Do you have any taboos concerning meat?
3) Why do vegetarians refuse eating meat?
4) What kinds of meat are popular in your country?
Task 5. Read and title a text.
Hello. My name is Maxim. I am a student of Omsk state college of trade,
economics and service. I am a future food stuff expert. Now am having practical
lessons at the supermarket "Trade centre". Today we are working at the department
"Butcher's". Here you can find differents kinds of meat: pork, lamb, beef, chicken,
veal and poultry. Our department also offer meat products such as frankfuters, hot
dogs, sausage, cutlets, roast chicken, beefsteaks, steaks. Welcome to our
supermarket.
Task 6. Write down a report "Importance of meat for our health".
Lesson 3
Theme: Fishmonger’s
Task 1: Read and try to pronounce proper.
Bream Carp Caspian roach Cod Cod liver Dried Eel Finned fish | Fish Fresh Fresh - frouzen Fresh - water fish Gudgeon Herring Habubut Hump baked salmon
| Kipper Live Mackerel Perch Pike Pike - perch Plaice Salted | Salmon Sheat- fish Smoked Sprat Sprats in oil Sturgeon Trout |
Task2: Fill in the chart
names | Characteristics |
Task 3: Make up as many word-expressions as you can. Model: salted fish.
Task 4: Fill in the chart «How often do you cat meat?»
often | sometimes | never |
Task 5: Read and title a text.
Hello! My name's Jane Brown. I am a shop-assistant from a supermarket "Fish island" in London, in Oxford Street. It is a big fish supermarket. There are different departments selling fresh-frozen, salted, dried, smoked, fresh-water fish and seafood. Here you can find herrings and trout s, sprats and salmons, lobsters and oysters, crabs and shrimps. Live fish swim in big aquariums.
Our staff is well-trained and friendly. We start work at 10 a. m. and finish at 9 p. m. Welcome to the "Fish island"!!!
Task 6: Interview Jane Brown, using following questions. Put questions in a right order.
1. What time do you start and finish work?
2. What do you do?
3. I am a journalist from the newspaper "Times". Can I ask you some questions?
4. What is your name?
5. What is your supermarket specialized in?
6. Is your staff well-trained and friendly?
Lesson №4
Theme: Dairy Products.
Task 1: Read words and try to pronounce proper.
Butter Cream Cream cheese Curds Cottage cheese | Cheese — Brie — Camembert — Cheddar — Gorgonzola — Gruyere — Mozzarella — Stilton | Margarine Mayonnaise Milk — Bottled — Unbottled Pot cheese Thick sour cream |
Task 2: Match words of columns A, B.
Model: a carton of yogurt
a carton
a bottle
а kilo
а pound
a packet
a box
of
В
milk
yogurt
sour cream cheese
curds
cottage cheese
Task 3: Fill in the chart
Products | Types | names |
1. milk | ||
2. cheese | ||
3. youghurt |
Task 4: Read and write down a shopping - list.
Shopping.
Yesterday I went shopping. As usual I bought a packet of milk, a pound of cream cheese, 2 packets of sour cream.
I like to visit a dairy department in our supermarket. The staff is experienced and friendly.
The dairy products are always fresh and of high quality.
The suppliers are "Manros", "Lubinsky milk factory".
Task 5: Answer the questions.
1) How often do you go shopping?
2) What do you like and dislike when you go shopping?
Task 6: Make up a dialogue, using your shopping - list.
A: You are a customer who has come to the supermarket with a shopping - list.
B: You are a shop assistant. You should serve a customer.
Lesson 5
Theme: Bread
Task 1: Read and try to pronounce properly
baking powder | chapattis | onion | roll |
bagel | flour | pumpernickel | |
bun | Loaf | tortillas |
Task2: What kind of bread is baked in the following countries?
Armenia | Germany | Israel | Italy | India | France |
Task 3: Read and title a text
About bread
All bread starts from a simple recipe: you mix a flour and water and cook it. Yet from this simple beginning come hundreds of different kinds of bread. There are flat breads from the Middle East and Asia and small thin sticks from Italy. The typical French loaf is long, thin, soft and white inside; German pumpernickel is dark and heavy and square. Bread can be cooked in several ways: often it is baked is an oven, but chapattis in India and tortillas in South Africa are fried, and there's at least one bread that's boiled before it's baked. Bread can also include things other than flour, for instance, onions, sausages, potatoes or fruit. In some countries bread is an important part of everyday food. When people sit down for a meal, there is always bread on the table. They say that if there is no bread, there is no food. In countries where people eat a lot of bread words like "bread" and "dough" are sometimes used to talk about other important things. In English - speaking countries, for instance, "bread" and "dough" are both used to mean "money". Similarly, people talk about their jobs as their "bread and butter", and the person in a family who brings home the money is called the "breadwinner". If you're very poor, you might say that you're on the "bread - line" - a memory of the days when poor people waited in a line to be given bread.
Task 4: Answer the questions:
How is bread cooked?
What words are used to talk about important things?
What is used to mean "money"?
What is the main recipe of cooking bread?
Task 5: Agree or disagree
The flat breads came from France.
German loaf is long, thin, white inside.
Bread can include cheese, onions, sausages, potatoes, and fruit.
If you are poor, you say that you are on the "bread - line".
Task 6: Write your own recipe of cooking bread
Bread name
Ingredients
Instructions to cook
Lesson №6
Theme: Defence of consumer rights
Task 1: Read words and try to pronounce properly
apologize consumer customer | executive manufacturer safety seller | standard shortcoming | range rule regulation |
Task 2: Match a word with a definition
a. consumer | *****les and regulations, documents which set necessary requirements to the quality of goods (operations, services) |
b. manufacturer | 2. freedom from danger in usage |
c. executive | 3. failure |
d. seller | 4. a person or a company which produces goods |
e. shortcoming | 5. a person or a company which salls goods to consumers |
f. safety of goods | 6. a person or a company which works serves according to the agreement _ |
g. standard | 7. a person who wants to order, buy or use goods, sevvices) for private, household or another needs |
Task 3: Insert missing words: standard, shortcoming, manufacturer, seller, consumer, safety:
a. The... has a right to cancel an agreement on fulfillment of services.
b. The pensates losses of the...
c. The law defines the consumer rights on getting goods of high quality and according to *****les.
d. The company "Omsk bacon" is one of... of sausage, meat.
e. My car doesn't go. It has an essential...
f. The quality of our goods meets requirements of Russian...
Task 4: Read a text and choose a proper title:
a. How do British apologize?
b. How do British entertain?
British Airways employees who make customers unhappy must apologize in person. / The company also has a number of items that it can be given to customers who are dissatisfied with their service.
The range from food hampers and calculators to soft toys and chocolates.
Task 5: Answer questions:
a. What items are given to unhappy customers?
b. Who apologizes in person?
Task 6: Read dialogues, choosing a correct ending
Dialogue 1:
Customer: Hello.
Assistant: Hello. What can I do for you?
Customer: You see, I bought a pair of boots for my wife some days ago.
Assistant: Ok. What's the problem?
Customer: The boots didn't fit my wife. They are 1 size bigger and she doesn't like this model.
Assistant: Well, have you got a receipt.
Customer: Sorry, I haven't. I have lost it.
Assistant:
a) I can't help you. You have lost your receipt so I can't change your purchase.
b) We don't change goods at all.
c) If you bought boots 14 days ago we would change them even without any receipt.
Dialogue 2:
Customer: Hello.
Assistant: Can I help you?
Customer: Yes. I bought a loaf of bread yesterday. When I cut it I found that the loaf was of low quality. It had underdone pieces. I want you to change this loaf. Here it is.
Assistant:
a) I am not a manager. I am just a shop assistant. I can't do anything. Contact a manager, please.
b) It is not our fault. We won’t change it.
c) It is no problem. There is no basis to refuse you.
Dialogue 3:
Waiter: Good evening, sir. Are you ready to order?
Customer: Can you help me. The choice is very rich and a long menu always worries me.
Waiter: For the main course I can recommend you the steak.
Waiter: Here is your bill.
Customer: Sorry, I am not satisfied with the quality of your meal. The vegetables are not fresh, they are over-cooked for my taste and they were given in very small portion.
Customer: At the end of the dinner
Waiter:
a) If you don’t mind, me can repeat your order
b) OK. You should go to the headwaiter.
c) If you don't pay I will call a police.
Рекомендуемая литература
1. Агабекян для обслуживающего персонала. – Ростов-н/Дону, 2002.
2. Чечерова на каждый день. – М., 2001.
3. Рогова за два года. – М., 2004.
4. Щербакова язык для специалистов сферы общественного питания. – М., 2005.
5. O’Donnell. Britain. Oxford, 2001.
6. Большой англо-русский словарь. Под ред. . – М.,1988.
Appendix 1
The law on consumer rights
The law on consumer rights was adopted in 1992. The last edition was included in 2002. The present law regulates relations between the customers, manufacturers, executives and seller in the process of selling, performing and serving.
This law defines the consumer rights on getting goods (operation, services) of high quality and according to the safety rules.
Besides, due to the law the consumers have rights to get the information about the defined goods and manufacturers (executives, sellers).
There are 4 charters in the law. The first chapter concerns general points. The next one deals with the defence of consumer rights in the process of selling goods. The third chapter informs the consumers about their rights in the process of executing jobs, services. The last chapter touches upon the state and public defence of consumer rights.
Every day we go shopping, use electrical goods and get services that's why articles are important for all of us.
For example, article 13 is called «The Seller's responsibility for violation of consumer rights». This article states that losses caused by the Seller (manufacturer, executive) are compensated to the consumer.
According to the law not only money wasted on purchasing but money for moral harm is given back.
The defence of consumer rights is made by the judgement.
The consumer has a right to cancel an agreement on fulfillment of work, services.
The Consumer rights are protected by the local authorities.
