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Information of the control committee of automation of state services and coordination of activities of the CSC of Ministry of Information and Communications of the Republic of Kazakhstan about work of the Kurchum brunch of the RSI “CSC №1 of the EKR” for 12 months of 2011

In order to ensure timely and quality public services, the creation of conditions for the eradication of corruption, bureaucracy, red tape and other administrative barriers in rendering public services to the population, there were created civil service centers by the Government Decision № 1 from January 5, 2007.

The Kurchum branch of the RSI “CSC №1of the EKR” of the control committee of automation of state services and coordination of activities of the CSC of Ministry of Information and Communications of the Republic of Kazakhstan carries out its activities from September 3 2007. The Terekty area of the Kurchum brunch operates from October 10, 2007.

The Kurchum brunch carries out its activities in strict accordance with the Constitution, the Law, other legal acts, Сharter and the position of the branch, regulations and standards of public services, rules of corporate culture and ethics of the employees of CSC, approved by Order of the President of the Committee for Control-government services and the coordination of activities of CSC №48 from April 28, 2011. The purpose of the CSC is rendering public services to the population through the "single window" on the admission of applications and issuing formal documents. Employees of the Kurchum branch provide consumers of public services with counseling and information services in Kazakh and Russian languages in the framework of the CSC.

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Work of the branch is performed through 12 "windows", 6 "windows" in the village Kurchum and 6 "windows" in Terekty. Applications and documents of consumers are received in 10 “windows” by the inspectors of sector of documents acceptance, 2 inspectors are engaged in issuing of ready documents received from the authorized agency.

There are also information boards on which information about the types of services, the procedure, information about the helpline are presented in two languages. In a public place, in the operation hall there is a complaint book for visitors, there is a box set for appeals and complaints of individuals and legal entities.

11,825 applications are received from the individuals and legal entities and sent to the authorized bodies during 12 months of 2011. There were rendered services on 10 327 applications. From them on documentation – 7872 people, on registry office – 450, real property – 1395, movable estate – 10, registration of legal entities – 93, On services provided on alternative basis on reissuance of land acts - 67, military records - 40, the judiciary-508, local executive organs -28. 1364 electronic references were issued through the portal of "electronic government".

In order to perform the main task - to provide the customer with completely and timely service, interaction with the authorities of the district were established, terms and schedules of delivery of documents have been identified and agreed.

In the branch there was established work on improving the quality of public services, we are strengthening work on the prevention of violations of terms of registration, unjustified refusals and returning of documents.

In pursuance of the Resolution of the Government of the Republic of Kazakhstan № 000 from 11.11.2011 year “On some measures on optimization of activities of the civil service centers” and according to the order of the General director of the RSI “CSC” №1F from December 22, 2011, the Kurchum branch was converted to the Kurchum regional department of the branch of RSI “CSC” on the EKR.

Head of the Kurchum

regional department of the brunch

of RSI “CSC” on the EKR E. Tulkubayeva