Коммерция Практикум (стр. 10 )

A checkout  B check in

e.  Look! Those nice glasses are on special _____________.

A deal  B offer

f.  Do you think I should ________________ this? It doesn't work.

A refund  B return

g.  The software was ______________ so I took it back.

A faulty  B mistaken

h.  Can you tell me what the ________________ is?

A amount  B price

i.  I'd like to pay __________________ cash, please.

A by  B in

j.  Wow! What a _________________. It's only ?2.

A bargain  B sale

k.  This meat has passed its ________________ date.

A sell-by  B sale-by

plete the sentences with two suitable words from the box.

1  being served  3  money back  5  gave me  2  special offer  4  just looking  6  leave it

a.  I'm not ready to buy anything. I'm __________________.

b.  If it doesn't fit, you can return it and get your ________________.

c.  'Are you _________________?' 'Yes, thanks. The assistant is helping me.'

d.  The shop _________________ a refund because the game didn't work.

e.  Actually, I can't really afford the camera so I think I'll __________________.

f. They've got DVDs on ______________ - four for ?20.

5. Find and correct the mistakes.

a.  I made the shopping on Monday morning.

b.  Sally went to the butcher's to buy some carrots, some potatoes and a lettuce.

c.  The shop woman helped me choose a new shirt.

d.  I tried three things on in the clothing room.

e.  I need to do a shopping list.

f.  Mark works as a shop helper during the summer holidays.

g.  Does the florist’s open on Sunday?

h.  My mum and I often go door-shopping.

i.  My friends all love doing shopping.

j.  I bought a lamp in the department shop.

Task II

1. Attitudes to customer care may be different. Discuss the five situations below. Assess the attitudes to customer using grades:

A = Excellent  B = Good  C = Fair  D = Poor

Situation 1  A customer waits in a queue for ten minutes.

Situation 2  The phone rings eight times before someone in the company answers it.

Situation 3  A customer phones a company. The person who answers does not have the information to answer the customer's question, but tries to answer it.

Situation 4  A company answers customers' letters in five working days.

Situation 5  A customer makes a complaint. The company employee takes all the details, apologizes and promises to take action.

2. Exchange your opinions.

Task III. True or false?

a. If something is a bargain, it's good value for money. __________

b. If something you buy is faulty, it doesn't work properly. ___________

c. You are ‘just looking’ so you want someone to help you. __________

d. You often see a sell-by date on clothes. _______________

e. When something is on special offer it usually means the price is lower. _______

f. If you want your money back, you ask for a discount. ___________

Task IV. Match a-k to 1-11.

a.  Thank you, Sir. Here's your ………	1. the cash desk.
b.  Look, that shop is having …………	2. on special offer?
c.  Can I pay ………….	3. in the sales.
d.  This DVD doesn't work so I'd like..	4. served, thanks.
e.  Please, pay at ……..	5. leave it, thanks.
f.  I'm being ………….	credit card?
g.  What's the ………….	7. take it, please.
h.  Are all these CDs ………	8. a refund, please.
i.  We got some bargains ………..	9. a sale.
j.  It doesn't fit so I'll ………….	10. price of this shirt?
k.  Yes, I love it. I'll	11. change.

Task V

1. Read and translate the texts.

A

Magazines, with their fashion articles, glossy photos and adverts, pressurize us into buying fashionable clothes. As a result, a lot of people try too hard to be 'in'. It's important to keep a sense of balance. You're young - all clothes look good on you. Make your own fashion. Don't be too quick to follow the crowd. Also, you can be fashionable without spending too much money. Shop around for bargains. It's not too hard to find pretty things in the sales. If you know any second-hand shops, you might find some great bargains there, too. Remember: fashion is supposed to be fun, so don't take it too seriously!

B

My friends and I love the fashionable clothes in magazines. We live in one of the world's great fashion capitals, Milan, so we are also surrounded by very stylish people. We would love to have enough money to look smart, but we are students and we aren't rich enough to buy lots of new outfits and designer clothes. We prefer casual clothes to formal clothes, but on the other hand, we don't want to look scruffy.

2. Do you have a similar problem?

Task VI. Discuss the statements.

a. People buy too many things nowadays. When they find themselves in a shop, they often buy not only the things they wanted to buy, but lots of unnecessary things, which they don't need at all.

b. It is not wise to go shopping and to buy things alone.

c. To buy practical things at reasonable price is not an easy matter.

Task VII. Ask and answer the questions in pairs.

a. Do you like shopping? Why / Why not?

b. What kinds of shops do you like? Why?

c. What kinds of shops don't you like? Why?

WE WRITE

Task I. Agree or disagree. Explain why. Give at least two reasons for that.

a. I prefer sales assistants who let me look round by myself.

b. I think it's important to have packaging that clearly shows the ingredients.

c. I like shops which have car parks.

d. I like shops that offer a wide variety of goods.

e. I like shopping malls where all my favourite shops are in one place.

f. I don't like door-to-door sales people who put you under pressure and try to sell you things you don't want.

Task II. Answer the questions.

a. What kind of shops do you know?

b. What is a department store?

c. What are the advantages and disadvantages of a supermarket over a small shop?

d. Why do some people prefer to do the shopping at small shops?

e. Who does the shopping in your family?

f. Which do you think is the most convenient time for shopping?

g. What makes shopping centres and shopping malls so popular with customers?

h. What do you think of advertising? Does it help people to shop?

i. Why do some people prefer to shop at markets?

j. When do shops open in your city?

Task III

1. Write the names of three shops that you know.

2. Now write about the shops you have chosen: Where are they? What do they sell? Do you often go there? When do you usually go to the shops? What do you usually buy from them?

pare the shops. Use some of these adjectives:

cheap	expensive
boring	interesting
cool	exciting
far	popular
big	small

4. Which shop do you like most? Why?

Reference

Clare Lavery. Focus on Britain Today. Cultural Studies for the Language Classroom. 2008 Dave Willis. Student’s Grammar. Practice Material. Self-study Edition with Answer Key. Collins Cobuild. Collins Birmingham University International Language Database. HarperCollins, 1991 David Cotton, David Falvey, Simon Kent. Market Leader. Course Book. Elementary Business English. 2006 Kenna Bourke. Vocabulary. Pre-intermediate. Oxford. 2010 Kenna Bourke. Vocabulary. Intermediate. Oxford. 2010 L. G. Alexander. Right Word – Wrong Word. 2001 Martyn Hobbs and Julia Starr Keddle. Oxford English for merce. Start meaning business. 2010

Коммерция

Составители:

Татьяна Алексеевна Гурина

Светлана Александровна Хлибко

Практикум

Федеральное государственное образовательное учреждение

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