· Could someone possibly turn the radio down?
· Could you possibly turn the radio down?
Complete the dialogue:
Carol: | I'm sorry to disturb you, but … the latest sales figures? |
Stephen: | We're very busy at the moment, Carol. … back in half an hour? |
Carol: | Mr. Green needs them right away. |
Stephen: | Oh! That's different. That'll be … at all. Henk, … pass me that folder, please? The pink one. |
Henk: | … |
Stephen: | Thanks. Oh! They are not here. … that blue folder, … Carol. |
Stephen: | Oh, good. Oh, dear! They haven't been typed. I'll take them to FG myself. Carol, … Jansen some more coffee, please? |
Carol: | Certainly. |
Stephen: | Henk, … looking after things while I'm out of the office? |
Henk: | … |
Stephen: | If anyone calls, … I'll be back in ten minutes? |
Scene 7
At the Party
Decide if the statements are true or false:
- Christine has lost her glasses | |
At the party | - Christine is angry because Stephen is neglecting his guests |
- Christine doesn't like Betty using the video camera |
Scene 8
At the Restaurant
Decide if the statements are true or false:
- Peter agrees not to smoke | |
In the restaurant | - Mrs. Green orders another mineral water |
- Mrs. Green reminds the waiter to put ice in FG's gin and tonic |
?
1. Read the Telex
ARRIVING LONDON MONDAY 21ST PLS BOOK 2 ROOMS CENTRAL HOTEL ARRANGE SECRETARIAL SERVICE AND CAR RENTAL IF POSSIBLE 2 CUP FINAL TICKETS REGARDS PETERSEN
A formal business letter might look like this:
Dear Mr. Jones,
I shall be arriving in London on Monday 21st and would be grateful if you could book two rooms for my assistant and myself in a centrally situated hotel. Could you also arrange secretarial services on a daily basis at the hotel from the 22nd onwards?
I would appreciate it if you could arrange for a hire car to be available at the airport. One more request. Would it be at all possible to obtain two tickets for the Cup Final at Wembley on May 3rd? I realise that this may be difficult but would be very grateful if you could try.
Confirmation of the above details would be appreciated.
Look forward to meeting you May 21st.
Yours sincerely,
Bent Ove Petersen
2. Write a similar letter on the following telex:
ARRIVING PARIS TUESDAY 16.00 AF 132 PLS MEET KINDLY ARRANGE HOTEL ALSO RENTED CAR ONE WEEK FROM WEDNESDAY AND IF POSSIBLE TWO TICKETS OPERA OR COMEDIE FRANCAISE SATURDAY THANKS AND REGARDS.
BLANKENBERGER
3. Re-write both letters in an informal way.
|
1. Read the following:
A telex can be much cheaper than a letter and of course it will arrive quickly and can be answered by return.
Telexes are normally shorter than letters, but if they are too brief they may be hard to understand. The extra cost of a few more words may be better than spending time and money to put right a misunderstanding. Special abbreviations are sometimes used in telexes to save time and money. Unless you're quite certain that your reader will understand exactly what you mean, it's best to use normal English.
The king of language that's used in a telex is also used in electronic mail (email)-messages from one computer to another.
2. Imagine that you are arranging a business trip to Vancouver, Canada, for yourself and two colleagues. You would like rooms at the Harbour Hotel, so you have telexed them for information. You have just received their reply:
TO: FRED MEIER
FROM: Jacqueline Larue - Harbour Hotel Vancouver
Yes, We do have rooms available on June 12, 13, 14.
Rate for a room on our executive floor is 139.00 Canadian Dollars per night plus Tax. This includes buffet breakfast in executive lounge and complementary pick-up service by limousine at the airport.
Standard non-executive rates are 95.00 Dollars or 115 Dollars with ocean view. These rates do not include breakfast.
Yes, you may guarantee rooms for late arrival with your Diner's Club Card. Please telex back room rates you would like for three guests. Please include your complete mailing address, and number and expire date of credit card if you wish to guarantee rooms for late arrival. Also give flight number and arrival time if pick-up by limousine required at the airport.
Will the guests be checked out on June 15?
Please send telex to my attention.
Thank you for your enquiry.
Jackeline Larue, Assistant Manager, Harbour Hotel.
3. Draft a telex in answer to the one above, booking the rooms you require.
Unit 6
Complaints and Apologies
|
Introduction
1. Note the sentences:
· I'm awfully sorry. I don't think I can come.
· That's not good enough.
· I'm afraid that's not good enough
· It's not good enough.
· Don't worry. These things happen.
2. Watch the unit and choose one alternative from each column:
- sending a bill by mistake | |||
Christine | - not being very helpful | ||
The visitor | - neglecting the guests | ||
Mrs. Green | gets angry | for | - forgetting the ice in her mineral water |
FG | with | - breaking a date | |
Jim | - making spelling mistakes | ||
- not getting the sales figures typed |
Scene 1
In the Department Store
1.Choose the alternative endings:
- too large | |
The suit Betty is trying on is | - too small |
- the wrong colour |
2. "Sorry" has many uses. Study these examples:
Sorry to disturb you, Mr. Brown
Sorry, I'm late
I'm sorry to say this but my room is rather cold
I'm sorry, but there's nothing I can do about it
Scene 2
In the Department Store
1. Choose the right endings to the sentence:
Christine wants | - the article she bought was not good enough |
to speak to the | - she wants to settle her account |
manager because | - the store keeps sending her bills when she has already paid |
2. Study different ways of complaining:
· I'm sorry to say this, but there are three mistakes in the letter;
· There are three mistakes in this letter. It's not good enough;
· There are three mistakes in this letter. It won't do, I'm afraid.
Scene 3
On the Phone
Choose the right endings to the sentence:
- Jim will be at home and Mary at the office; | |
This evening | - Jim and Mary will be eating at Mary's place |
- Jim will be alone at home and Mary will be alone at her place |
Scene 4
In the Reception Area
Choose the right endings to the sentence:
The man with the bicycle has come to Acme Bikes because:
· his bicycle came apart outside the office;
· the retailer told him to;
· the guarantee instructions said "complain direct to the manufacturer".
Scene 5
In FG's Office
The apologies below are in order from the weakest to strongest. Study them:
· Sorry to keep you waiting;
· I'm sorry to keep you waiting;
· I'm awfully sorry to keep you waiting;
· I really must apologise for keeping you waiting
Scene 6
In FG's Office
Choose the right endings to the sentence:
- the sales figures are not typed out; | |
FG complains to | - she made some typing errors; |
Carol because | - she didn't bring his coffee. |
Scene 7
At the Party
1. Choose the right endings to the sentence:
- to Henk and Christine for getting in the way; | |
Sarah apologises | - to Henk and Christine for spilling drink over them; |
- to Henk for getting in the way and to Christine for spilling her drink |
plete the dialogue:
Sarah: | Oh! … |
Henk: | Excuse me. … |
Sarah: | Not at all. (Christine goes past and the guest accidentally spills her drink) Oh! How…! I'm…! |
Christine: | That's …. It…. |
Sarah: | … apologise. … clear it up. |
Christine: | No, …. No one will notice it. Excuse me. I must find Stephen. |
plete the dialogue:
Christine: | Stephen! Can't you leave that video alone? |
Stephen: | But it's not working, darling. Someone's got to mend it. |
Christine: | Yes, but not now! We're in the middle of a party! |
Betty: | … Mrs. Brookes, … falt. |
Christine: | … Betty. These things e and have a drink. |
Scene 8
In the Restaurant
1. Decide what happened:
· The waiter spills the food;
· Mrs. Green's mineral water arrives late;
· Peter's steak is underdone and cold;
· There's no ice in the mineral water;
· Carol's steak is overdone and cold.
plete the dialogue:
Mrs. Green: | My mineral water, Francis. I still haven't got it. |
FG: | Oh, it's all right, dear. Here it is. John, … |
Waiter: | …, sir. … |
Mrs. Green: | I'm afraid … another mistake. Ice! There's no ice in my mineral water. Look! |
Waiter: | Please… I’ll see to it immediately. |
FG: | It's …. I should've called the waiter earlier. |
Mrs. Green: | … Francis. |
FG: | Oh, come now, dear, It's not that serious. |
Mrs. Green: | I don't know why we came to this restaurant. |
FG: | Because the food is good and the service is friendly |
Mrs. Green: | Well, we haven't even got our food yet. And … … the service. |
Waiter: | There we are, madam. I …. |
?
1. Complete the letter:
Dear Sirs,
I recently … one of your "Superspeed" bicycles from Harrups of Barnley, but I … that I am not … it. For some reason the frame does not seem to be secure and it has …on several occasions. When I … to the retailers they instructed me to write to you. The bicycle is still … (I … a copy). It is obviously not possible to return the bicycle to you, so I … it, if you would arrange to … a replacement and take the … bicycle away. I … your reply. Yours faithfully, | faulty would appreciate regret to say come apart under guarantee purchased deliver satisfied with complained look forward to enclose |
|
1. This is the top part of a business letter, showing the styles and layouts that are used in British and American correspondence
Which are British and which are American?
When would you write to Mr. James Green as Dear Jim or as Dear Mr. Green?
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2. Look at the four endings of business letters below. Notice the useful phrases that are used in these letters.
· Which are in the British and which are in the American style?
· When would you use the different styles?
· If you've begun a letter "Dear Jim”, how would you end it?
 |
 |
3. If you want to make a complaint to a person you don't know well, be careful! A direct complaint or criticism in English can sound rude or aggressive to an English speaker.
It may be best to mention the problem more indirectly by saying:
 |
In some situations but only if you're talking to someone you know really well, it may be necessary to say, more directly:
|
And in extreme cases, if you've already tried more polite methods, you may even have to threaten someone like this:
| |
|
|
Из за большого объема этот материал размещен на нескольких страницах:
1 2 3 4 5 |
