4. Here is John Martin's letter replying to Mr. Brown's complaint about the damaged desks
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5. Write Mr. Brown's complaint to Harper & Grant Ltd. His address: The Bruddersfield Building Siciety, 117 Bunyan Avenue, Bruddersfield, Yorks.
Unit 7
Agreeing and Disagreeing
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Introduction
Note the sentences:
· What do you think of it?
· If you ask me I don't think it matters.
· I wouldn't say that.
· If you want my opinion these tests prove very little.
· That's what I've been saying all along.
· I agree up to a point.
· I disagree.
Scene 1
In the Department Store
1. Make up true statements from the alternatives:
In the | Betty | Agrees | Betty | |
dress | Carol | with | Carol | |
shop | the assistant | disagrees | the assistant |
2. Note the model:
This hat's too small, isn't it?
Yes. I think it's much too small.
Scene 2
On the Phone
Make up true statements from the alternatives:
Jim | - is doubtful about | the film | |
On the phone | -likes | the hero | |
Mary | - doesn't like | the heroine |
Scene 3
In the Reception Area
Make up true statements from the alternatives:
In the | Frank | thinks | - is hanging straight |
reception | Betty | the | - is not straight |
area | Carol | picture | - is silly |
the visitor |
Scene 4
In FG's Office
1. Make up true statements from the alternatives:
Jane | - thinks prospects for the new bike are excellent | |
In FG's | FG | - doesn't completely agree with Stephen |
office | Stephen | - agrees with Jane |
Henk | - thinks more tests are needed |
2. Notice the dialogue:
· Englishmen are cold and reserved.
· I agree, up to a point. Englishmen are cold and reserved. But…
3. Learn to introduce a negative opinion:
What do you think of it? - To be honest, I think it's rubbish
Do you like the idea? - If you want my opinion, it won't work.
4. Complete the dialogue:
FG: | Well, we've all had a look at the design and at Stephen's figures. … on the prospects for the new bicycle, Stephen? |
Stephen: | As you know … we have an excellent product. What's more, I'm sure … our customers are looking for something different. |
Jane: | … The customers … for something different. On the other hand, I'm not happy about the design itself. … it's strong enough, Stephen? |
Stephen: | … It's been tested, hasn't it? |
Jane: | …, those tests prove very little. Henk, this bike … in your country, would it? |
Henk: | … I don't think so. … it may not be a safe machine. |
FG: | … that we need further tests at any rate. |
Stephen: | That's what …. I …. We've got to have more tests. |
FG: | Good. |
Stephen: | But … back the project now and give it the necessary money for the development? |
FG: | …, Stephen. Not at all. Henk's views are very important. He represents one of our largest export markets. |
Henk: | Of course, it's difficult to say what the market will be like in a few years' time. But … design wouldn't sell in Holland. |
Stephen: | Oh! What… |
Scene 5
At the Party
Make up true statements from the alternatives:
At | the girl with long hair | - likes the party better |
the party | - has been on holiday recently | |
the girl with short hair | - doesn't know Henk |
Scene 6
In the Restaurant
Make up true statements from the alternatives:
FG | FG | the wine | ||
Mrs. Green | and | Mrs. Green | agree about | wine drinking |
Peter | Peter | disagree about | the meal | |
Carol | Carol |
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1. The managing director asked Heads of Departments to submit their views on the new development project. Read the report that the Sales manager wrote:
INNER OFFICE MEMORANDUM
TO: Managing Director
FROM: Sales Manager
I'm sure we all agree that a new product is absolutely necessary if we are to keep ahead of our competitors, However, I am still not convinced that the X100 is the right project. To be quite frank, I don't think enough market research has been done, and, in my personal opinion the product in its present form would not sell well enough to cover development costs.
I think we should commission a further market survey before we go ahead.
2. There are plans for a new school to be built near your home. It will save the local children (including yours) a long bus journey. However, you have seen the new plans and think the school is too large and in your opinion, very ugly. You want a full-scale local enquiry to discuss the project, Write a letter to be circulated to all parents in the neighbourhood.
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A memo (a letter sent to someone in the same firm) can be a brief note for the files or a reminder to someone. A longer memo to an English speaking member of staff may need almost as much care as a letter to a client.
I. Read the following:
One of the reasons for the introduction of PCs in Northern Branch was to provide the company with feedback before the management decides whether to install PCs in other departments. The Board of Directors has asked K. L.J. to submit a report on the experiences in Northern Branch by the end of this week. K. L.J. talked to some of the staff informally about this last month. During his visit to Northern Branch he noticed a junior member of staff playing some kind of computer game in the lunch hour, and a senior member told him that he used his for writing letters - a job for a secretary, surely? So that he can compile a full report, K. L.J. would like everyone to let him know what they personally use the PC for, what software they use and how long per day they spend actually using it. K. L.J. would like to find out how their PC has not come up to expectations, and any unanticipated uses they have found for their PC. The others can benefit from the experience in Northern Branch.
II. Write a memo to all the members of staff in Northern Branch from K. L.J.
Unit 8
Asking for permission
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Introduction
Note the sentences:
· May I call you Peter?
· Yes, please do.
· OK if I bring my cat?
· I'm sorry, but it's quite out of the question.
· Do you mind if I smoke?
· I'd rather you didn't.
· Are we allowed to take the day off?
· You'd have to ask for permission.
Scene 1
In the Department Store
(Accounts Department)
Choose the correct alternative:
At the cashier's | - asks for credit; |
window in the | - asks about methods of payment; |
store Jane Selby | - cashes some traveller's cheques |
Scene 2
On the Phone
Choose the correct alternative:
- at home; | |
This evening Mary's cat will be | - at Jim's place; |
- at the cinema |
Scene 3
In Stephen Brookes' Office
1) Notice three different ways of asking for permission:
Model: | - Can I borrow your pen? |
- Could I borrow your pen? | |
- Could I possibly borrow your pen? |
2) Complete the dialogue:
In Stephen Brookes' Office
Henk: | These figures don't look quite right to me. Jane … , them? |
Jane: | … |
Henk: | I'll need a calculator. … yours? |
Jane: | Oh, sorry. I haven't got one with me. I'll have to borrow one (pressing the intercom button) Carol? |
Carol: | Yes. Miss Selby? |
Jane: | … borrow a calculator? |
Carol: | … I'll find one for you right away. |
Scene 4
In the Reception Area
1. Choose the correct alternatives:
In the reception | - Roger's calculator for Jane; |
area Carol borrows | - Betty's calculator for Jane; |
- Roger's calculator for herself. |
Frank Murphy | - because he is tired and wants to read a newspaper; |
sits down | - to wait for payment for his work; |
- to wait for one of the bosses to have a look at the picture. |
The visitor | - a letter of complaint he has written; |
reads Frank | - Acme Bike's guarantee; |
part of | - a letter he has received from Acme Bikes. |
- grants Betty's holiday request; | |
Stephen Brookes | - refuses Betty's holiday request; |
- does not give Betty a definite answer |
2. Learn how to ask for permission:
Do you mind if I read it? | |
Does anybody mind if I go now? |
Scene 5
At the Party
Choose the correct alternative:
At the party | - her sister about the wedding; |
Betty phones | - Stephen Brookes to thank him; |
- for a taxi to take her home. |
Scene 6
In the Restaurant
1) Choose the correct alternative:
In the | - offers Carol a cigarette; |
restaurant | - asks permission to smoke; |
Peter | - asks Carol if the pack of cigarettes is hers. |
2) Complete the dialogue:
Waiter: | (to Peter) … take this away now, sir? |
Peter: | Yes.… |
Waiter: | Thank you. And you, madam? … take yours? |
Carol: | No, not yet. I haven't quite finished. |
Peter: | … smoke? |
Carol: | … And I'm sure she'll object. |
Peter: | You're quite right. Sorry! |
FG: | Young man! |
Peter: | Carter's the name. Peter Carter. |
FG: | Ah! … Peter? |
Peter: | Yes.… |
FG: | Well, Peter, … I give you some advice about the wine. |
Mrs Green: | I'd like to offer you some advice first. … |
FG: | … , dear. |
Mrs Green: | Don't drink the staff. |
?1) Read the letter:
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