MGT503 MCQs (стр. 7 )

a) The Liaison Role

b) The Leader Role

c) The Figurehead Role

d) The Spokesman Role

481.  4. A manager explaining a company policy to a new employee would be acting which of the following role?

a) Decisional

b) Interpersonal

c) Organizational

d) Informational

482.  5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

a) Planning

b) Organizing

c) Leading

d) Controlling

483.  6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources needed to achieve his goals. Which function is Mr. XYZ primarily concerned about?

a) Organizing

b) Controlling

c) Planning

d) Leading

484.  7. Miss XYZ has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as which of the following?

a) Planning

b) Organizing

c) Implementing

d) Controlling

485.  8. MR. ABC currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Mr. ABC is most probably which type of manager?

a) First line managers

b) Middle level manager

c) Operational manager

d) Top Level Manager

486.  9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

a) Technical

b) Conceptual

c) Situational

d) Ethical

487.  10. Telephone operator comes under which of the following management level?

a) First line manager

b) Middle manager

c) Top manager

d) Non managerial employee

488.  11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills?

a) Sales

b) Political

c) Interpersonal

d) Technical

489.  12. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management?

a) Team leaders

b) Middle managers

c) First-line managers

d) Top managers

490.  13. The idea that employees should also share the profit of organization was given by which of the following theorist?

a) Frederick Taylor

b) Robert Owen

c) Charles Babbage

d) W. Edwards Deming

491.  14. Mr. B is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Mr. B can be classified as which of the following manager based on the perspectives of Douglas McGregor?

a) Theory Y

b) Bureaucratic

c) Theory X

d) Administrative

492.  15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:

a) Informal rules and procedures

b) A well-defined hierarchy of authority

c) Careers based on merit

d) A clear division of labor

493.  16. Each subordinate should report to one and only one superior is called which of the following?

a) Authority

b) Unity of command

c) Unity of direction

d) Order

494.  17. Concern for employee motivation is most closely associated with which management approach?

a) Bureaucracy

b) Organizational behavior

c) Scientific management

d) Systems

495.  18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following?

a) Systems management

b) Software management

c) Technical management

d) Knowledge management

496.  19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes?

a) Bureaucratic management

b) Scientific management

c) Administrative management

d) Quantitative management

497.  20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings?

a) E-business

b) Information technology

c) E-commerce

d) E-management

498.  The organization which has no interaction with its external environment is called:

a) Open system

b) Closed system

c) Non-interactive system

d) Moderated system

499.  2. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of which of the following?

a) Constituencies

b) Stakeholders

c) Stockholders

d) Business owners

500.  3. Mega environment that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristic of a given geographic area is called :

a) The legal-political element

b) The socio-cultural element

c) The economic element

d) The international element

501.  4. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

a) Attention to detail

b) People orientation

c) Aggressiveness

d) Outcome orientation

502.  5. Which one of the following statements BEST describes an organization’s suppliers?

a) Main customers of the organization

b) Governments that pass the laws

c) Located close to the buying organization

d) Providers of materials and equipment

503.  6. TCS represents which factor to the Pakistan Postal Service in its specific environment?

a) Supplier

b) Customer

c) Government agency

d) Competitor

504.  7. Which one of the following views is concerned with respecting and protecting individual liberties and privileges such as the rights to privacy, freedom of conscience, free speech, life and safety, and due process?

a) Rights view

b) Utilitarian view

c) Theory of justice view

d) Integrative social contracts view

505.  8. Which one of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?

a) Principled view

b) Utilitarian view

c) Rights view

d) Theory of justice view

506.  9. Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble?

a) Power distance

b) Short - versus long-term orientation

c) Collectivism

d) Uncertainty avoidance

507.  10. Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability?

a) Uncertainty avoidance

b) Individualism

c) Power distance

d) Masculinity/femininity

508.  11. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:

a) Of Poor Quality

b) Risky

c) Unacceptable

d) Successful

509.  12. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response.

This would be a:

a) Programmed decision

b) Ill-structured decisions

c) Novel decisions

d) Non-programmed decisions

510.  13. Ali has just received each and every one of the necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. He will be making his decision under conditions best referred to as:

a) Uncertainty

b) Risk

c) Certainty

d) Risk avoidance

511.  14. Assembling additional information and identifying both the nature and the causes of the problem comes under which of the following stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

512.  15. The process of selecting decision criteria is accomplished by:

a) Managing the data that will support a given decision

b) Flipping a coin to produce a 50-50 chance of being right

c) Determining what is relevant in making the decision

d) Examining the difference in the opportunities available

513.  16. Which of the following is the final step in the decision-making process?

a) Identifying the problem

b) Identifying decision criteria

c) Evaluating the decision’s effectiveness

d) Selecting an alternative that can resolve the problem

514.  17. Which of the following decision making is relatively simple and tends to rely heavily on

previous solutions?

a) Non-programmed

b) Linear

c) Satisficing

d) Programmed

515.  18. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?

a) Rule

b) Policy

c) Procedure

d) Commitment

516.  19. Non-programmed decisions are typically made under a condition of which of the

following?

a) Uncertainty

b) Certainty

c) Low levels of risk

d) Reliability

517.  20. Accounting Department at Punjab University had two professors retired recently. The

department faces such retirements every year. The hiring decisions of new faculty faced by

the department can be described as which of the following?

a) Programmed decisions

b) Ill-structured decisions

c) Novel decisions

d) Non-programmed decisions

518.  Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

519.  2. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

520.  3. The major contribution of the Industrial Revolution was the substitution of _______ for human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

521.  4. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

522.  5. For a company such as PIA, a bank would be an example of what kind of factor in its

specific environment?

a) Competitor

b) Special-interest group

c) Supplier

d) Government agency

523.  6. Which of the following is NOT an example of an organization’s general environment?

a) Economic conditions

b) Political conditions

c) Social conditions

d) Organization culture

524.  7. If a company provides job-share programs, builds a day-care facility, and only uses

recycled paper, it can be termed as:

a) Fulfilling its social obligation

b) Socially aware

c) Socially image conscious

d) Socially responsive

525.  8. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

a) Social obligation

b) Social responsibility

c) Social responsiveness

d) Social expectation

526.  9. Which of the following describes a global marketplace?

a) The entire world is a marketplace

b) National borders are irrelevant

c) The potential for organizations to grow expands dramatically

d) All of the given options

527.  10. Which one of the following items best reflects the dimension of different cultures that exemplifies the extent to which individuals expect a hierarchical structure?

a) Uncertainty avoidance

b) Power distance

c) Masculinity/femininity

d) Long-term/short-term orientation

528.  11. Attempting to understand the signs of some problem comes under which of the following

stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

529.  Which of the following is NOT a valid assumption about rationality?

a) The problem is clear and unambiguous

b) Preferences are constantly changing

c) A single well-defined goal is to be achieved

d) Preferences are clear

530.  Lower-level managers typically confront what type of decision making?

a) Unique

b) Non-routine

c) Programmed

d) Non-programmed

531.  The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:

a) Ill-structured decisions

b) Novel decisions

c) Programmed decisions

d) Non-programmed decisions

532.  An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:

a) Economies of commitment

b) Escalation of commitment

c) Dimensional commitment

d) Expansion of commitment

533.  When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept?

a) Jurisprudence

b) Bounded rationality

c) Least-squared exemptions

d) Self-motivated decisions

534.  Which of the following means that you achieve the best possible balance among several goals?

a) Sacrificing

b) Optimizing

c) Satisficing

d) Minimizing

535.  If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

a) Groupthink

b) Group pressure

c) Group decision

d) Group dynamics

536.  A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

a) Interacting group

b) Delphi technique

c) Nominal group

d) Brainstorming

537.  Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?

a) Benchmarking

b) Project management

c) Forecasting

d) Scheduling

538.  Which level of management makes decisions about the activities such as acquiring other

companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

539.  A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

540.  The major contribution of the Industrial Revolution was the substitution of _______ for

human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

541.  4. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

542.  5. For a company such as PIA, a bank would be an example of what kind of factor in its specific environment?

a) Competitor

b) Special-interest group

c) Supplier

d) Government agency

543.  Which of the following is NOT an example of an organization’s general environment?

a) Economic conditions

b) Political conditions

c) Social conditions

d) Organization culture

544.  If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as:

a) Fulfilling its social obligation

b) Socially aware

c) Socially image conscious

d) Socially responsive

545.  If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

a) Social obligation

b) Social responsibility

c) Social responsiveness

d) Social expectation

546.  Which of the following describes a global marketplace?

a) The entire world is a marketplace

b) National borders are irrelevant

c) The potential for organizations to grow expands dramatically

d) All of the given options

547.  Which one of the following items best reflects the dimension of different cultures that exemplifies the extent to which individuals expect a hierarchical structure?

a) Uncertainty avoidance

b) Power distance

c) Masculinity/femininity

d) Long-term/short-term orientation

548.  Attempting to understand the signs of some problem comes under which of the following stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

549.  Which of the following is NOT a valid assumption about rationality?

a) The problem is clear and unambiguous

b) Preferences are constantly changing

c) A single well-defined goal is to be achieved

d) Preferences are clear

550.  Lower-level managers typically confront what type of decision making?

a) Unique

b) Non-routine

c) Programmed

d) Non-programmed

551.  The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of

the decisions made by first line supervisors are:

a) Ill-structured decisions

b) Novel decisions

c) Programmed decisions

d) Non-programmed decisions

552.  An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:

a) Economies of commitment

b) Escalation of commitment

c) Dimensional commitment

d) Expansion of commitment

553.  When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept?

a) Jurisprudence

b) Bounded rationality

c) Least-squared exemptions

d) Self-motivated decisions

554.  Which of the following means that you achieve the best possible balance among several goals?

a) Sacrificing

b) Optimizing

c) Satisficing

d) Minimizing

555.  If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

a) Groupthink

b) Group pressure

c) Group decision

d) Group dynamics

556.  A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

a) Interacting group

b) Delphi technique

c) Nominal group

d) Brainstorming

557.  Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?

a) Benchmarking

b) Project management

c) Forecasting

d) Scheduling

558.  People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? 
Select correct option: 
 
 Analytical 
 Behavioral 
 Directive 
 Conceptual 

559.  Which of the following is called an input to a system? 
Select correct option: 
 
 Materials 
 Products 
 Services 
 Employee behavior