Английский язык (стр. 2 )

6. Passengers must have their luggage _______________________ .

7. The flight was ________________________________________ .

8. I fasten my belts when __________________________________ .

V. Agree or disagree with the following statements.

1. No meals are usually served on long-distance flights. _________________________________________________

2. The flight is delayed because of fine weather. _________________________________________________

3. The quickest way to get to London from Helsinki is by car. _________________________________________________

4. There is no direct air service between Moscow and Tashkent. _________________________________________________

5. Passengers are not allowed to smoke when the plane is taking off or landing. ____________________________________________

6. Tickets for planes are bought only at the airport. _________________________________________________

7. Moscow has only one big airport. _________________________________________________

8. Airports are usually near the centres of cities. _________________________________________________

9. As soon as the plane lands the passengers fasten their seat belts. _________________________________________________

VI. Match the questions with their answers.

1. What’s the departure time? 2. How do I get to the city airport? 3. How much is the ticket? 4. Do we have to change? 5. Do you have just one suitcase? 6. How much should I pay for excess baggage? 7. Which flight did they announce? 8. Can I see your passport and ticket, please? 9. How long is the journey?

a) Yes, of course. Here you are. b) It’s $400. c) Flight 180 to Paris. d) The plane leaves at ten past three. e) Two hours. f) Yes, this bag is hand baggage. g) You can take a bus or taxi. h) The extra charge is $10 for each extra kilo. i) No, it’s a direct flight.

VII. Answer the questions.

1. What are the advantages of travelling by air? ________________________________________________

2. How long does it usually take you to get to an airport from the centre of your town? ________________________________________________

3. What are the duties of the stewardess? ________________________________________________

4. Are meals served on board the plane? ________________________________________________

5. When are passengers requested to fasten their seat belts? ________________________________________________

6. Do you get air-sick when on a plane? ________________________________________________

I. Put the words and expressions from the box into appropriate column.

double room to check out chambermaid to stay

suite porter single room desk-clerk

to reserve receptionist twin room to register

doorman to sign in to fill in

People working at a hotel	Types of rooms	Things to do at a hotel

II. Put these sentences in a logical order.

1. I paid my bill.

2. I checked in at reception.

3. I left the hotel.

4. I went up to my room.

5. I spent the night in the hotel.

6. I booked a room at the hotel.

7. I went out for dinner in a local restaurant.

8. I arrived at the hotel.

9. I tipped the porter who carried my luggage upstairs.

plete the given sentences.

1. A hotel worker who stands by the door and helps visitors to get out of the car is called __________________________

2. A hotel worker who takes your luggage and show you up to your room is called ___________________________

3. A hotel worker who receives new guests and gives them accommodation doing all the formalities is called ______________________

4. A hotel worker who keeps bedrooms in order and does some laundry for the guests is called ______________________

5. A hotel worker who gives and receives the keys is called ____________

IV. Match the inquiries and requests from hotel guests with the correct answer from the receptionist.

1. I’d like a double room, please. 2. Could I have an early call tomorrow, please? 3. Is breakfast extra? 4. I’d like to make a reservation for next week. 5. What’s the best way to get to the conference center tomorrow? 6. I may be back rather late tonight and will need something to eat.

a) Complimentary limousine transportation is provided every morning. b) Sorry, we’re fully booked till the end of the month. c) No, it’s included in the nightly rate. d) I’m afraid we only have singles available at the moment. e) That’s fine. We have 24-hour room service to suit all business schedules. f) Certainly. What time?

V. Read this conversation in a hotel and put the lines in the correct order.

__ Certainly. A single room or a double?

__ Just this one bag.

__ Yes, sure. Do you want my address, too?

__ Here’s your key. Your room number is 311. I hope you enjoy your stay.

__ Single, please.

1 Good evening. Can I help you?

__ A shower. How much is the room?

__ Yes, please. Could I have a room for the night?

__ No, thanks. Just breakfast. Can I pay by credit card?

__ Yes, of course. We take Visa and Access. Could you sign the register, please?

__ No. Just a signature. Do you have any luggage?

__ Would you like a room with a shower or a bath?

__ $72 for the room and breakfast. Would you like an evening meal?

14 Thanks.

VI. Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires. Write out the words of Janet’s fax message in the correct order.

a) rooms hotel I to some would like reserve at your ____________________________________________________

b) in 28 July We on Alicante are arriving ____________________________________________________

c) ten hope stay to We for nights leaving 7 August on ____________________________________________________

d) and husband like room I My double balcony a would with preferably _________________________________________ _____________________________________________________

e) require Our a two teenage daughters twin room ____________________________________________________

f) are all en-suite that We understand your bedrooms ____________________________________________________

g) you this confirm Could? ________________________________

h) a sea-view possible Is have it rooms to with? ____________________________________________________

i) available if me let you Please for know have dates these rooms ________________________________________________ _____________________________________________________

j) grateful if I be would also me you could tell room each price the of ___________________________________________ _____________________________________________________

k) from I forward look you to hearing ____________________________________________________

VII. Look at Exercise VI. You are the receptionist at the hotel. Write a reply to Janet.

1. Thank her for her enquiry.

2. Say you are pleased to confirm her reservation for the rooms she wants and for the dates she wants.

3. Tell her that all the rooms have en-suite bathroom, and all the rooms have a sea-view.

4. The rooms are 21,000 pesetas per room per night.

5. End your letter saying that you look forward to welcoming her and her family to your hotel.

6. Finish with Yours sincerely, Receptionist.

I. Read the questionnaire and check the meaning of any new vocabulary. Then complete it on your own.

Using the phone

1. Which of these do you own and why?

o an answering machine

¨ a fax machine

¨ a mobile phone

¨ a videophone

2. How often do you use these? Often, sometimes, hardly ever, never?

¨ A telephone directory

¨ Directory Enquiries

¨ International direct dialing

¨ Phone information services e. g. time, weather forecast

¨ Alarm/wake up calls

¨ Reversed charge calls

3. How often do these things happen?

¨ you dial the wrong number

¨ you get cut off in the middle of a call

¨ someone hangs up on you

¨ the number you ring is engaged

¨ you get a crossed line

4. Do you know and can you remember the phone numbers of the following?

¨ all the members of your family

¨ your doctor

¨ your best friend

¨ your place of work

5. Are these sentences true for you?

¨ I really enjoy making and receiving phone calls.

¨ I sometimes let the phone ring without answering.

¨ I don’t like leaving messages on answerphones.

¨ My life would be impossible without a phone.

II. All the phrases are from typical telephone calls. Match a line in A with a line in B.

A

a Hello, this is Chesswood 285120. I’m afraid I’m not at home at the moment, but please leave your name and number after the tone and I’ll get back to you as soon as I can.

b I’m afraid Mr. Barrett’s in a meeting. Can I take a message?

c Shall I ask Miss Jackson to give you a call when she gets back?

d Good morning. Payne and Stracey Advertising.

e Hello, Mrs. Barrett … I’m afraid Mr. Barrett’s on another line at the moment. Do you want to hold or …? Oh, he’s free now. I’m putting you through.

f Hello. Is that Sandra?

B

o Good morning. Can I have extension 321, please?

o No, I’m sorry, it isn’t. She’s just gone out. Can I take a message? She’ll be back in a minute.

o Hi, Annie. This is er … Pete here. Pete Nealy. Er … I need to speak to you about next weekend. Can you give me a ring? Erm … I’m at home, by the way. It’s ten o’clock now and I’ll be here all morning, er … until two o’clock. Yes, e.

o Thank you very much. Frank? It’s me, Diana.

o Yes, please. This is Pam Haddon. He rang me earlier and left a message on my answer phone and I’m returning his call. Can you tell him I’m back in my office now?

o Yes, please. I’m sure she’s got my number but I’ll give it to you again, just in case. It’s 01

plete the three telephone conversations. Use the phrases from the box.

No, it isn’t. I’ll just get her. Can I take a message? Great! See you on Sunday at e! Never mind. Perhaps next e! This is Jo speaking. I’ll ring back later. I’m having a party on Saturday. Can you come? Can I speak to the manager, please?

1. A. Hello. 276694.

B. Hello. Can I speak to Jo, please?

A. _________________________________

B. Oh! Hi, Jo. This is Pat. I’m just ringing to check that Sunday is still OK for tennis.

A. Yes. That’s fine.

B. _____________________________

e!

2. A. Hello. Chesswood 4576.

B. Hello. Is that Liz?

A. _____________________________

C. Hello. Liz here.

B. Hi, Liz. It’s Tom. Listen! ____________________________?

C. Oh, sorry, Tom. I can’t. I’m going to my cousin’s wedding.

B. _____________________________

e!

3. A. Hello. Barclays Bank, Chesswood.

B. Hello. ________________________?

A. Hold on. I’ll put you through… I’m afraid Mr. Smith isn’t in his office. __________________________?

B. Don’t worry. _________________________

A. All right. Goodbye.

B. Goodbye.

IV. Fill in the blanks with suitable sentences so as to complete the dialogue.

- Hello! May I speak to Jane, please?

- _______________________________________________________

- This is Mary speaking.

- _______________________________________________________

- Thank you. In this case I'll call in a couple of hours again.

- _______________________________________________________

- No, no message, thank you. I'd rather speak to her personally.

- _______________________________________________________

- Thank you very much. Goodbye.

- _______________________________________________________

V. Make up statements using these situations.

1. You phone your friend. An unknown voice answers: 'Hello." You say _______________________________________________________

2. You are staying at a London hotel. You want to be put through to a city number. You say _________________________________________

3. An unknown voice on the phone says you have dialled the wrong number. You say _________________________________________

4. Mr. White's secretary says he is in conference. You say ___________ _______________________________________________________

I. Look at the word search below. There are 10 words connected with eating out. They go across and down. Find them.

B	W	A	R	O	E	N	I	X	P	U	X
B	I	L	L	C	M	S	T	G	S	N	A
U	Q	O	W	A	I	T	E	R	Y	F	D
P	D	B	H	F	C	A	F	E	P	K	R
R	E	S	T	A	U	R	A	N	T	C	L
O	S	L	E	S	D	T	I	P	Q	H	S
H	S	Z	O	R	D	E	R	R	W	A	O
N	E	P	J	L	T	R	J	K	I	N	M
U	R	D	M	E	N	U	V	O	Y	G	L
K	T	W	T	G	K	N	C	M	A	E	V

1. _____________________________________