Рабочая программа учебной дисциплины английский язык (стр. 9 )

Abusive – rude and aggressive

Assaults – attacks

Compelled – forced

Adrenaline – energizing substance produced by the body when angry, scared or exciting

Cramped – too small, squashed

Septuagenarian – a seventy-year-old person (between 70-79 years old)

3. The words in the box are from the article above. Which are used as countable nouns and which are used as uncountable nouns?

Staff luggage stress passenger crew Steward alcohol travel work

II. Тест на аудирование.

1. David Creith, Customer service teaching Manager for an international airline, is talking about the problems he has to solve for business travelers.

Before you listen, predict what problems might be.

2. Listen to the first part of the interview and answer these questions.

1. David Creith is the Customer Service Teaching manager:

a) for which airline? b) at which terminal c) at which airport

2. Some people want:

a) …………. . b) ………………. . c) ………….. .

3. Why is it not possible to give everyone the seat they want?

4. Why do airlines have to oversell flights?

5. Who are Gold Card holders?

6. What do Gold Card holders often ask for?

3. In the second part of the interview David Creith talks about how he deals with telephone complaints. Listen and complete the chart.

Listen …………………………………

Find ……………………………………

Example: ……………………………..

Not caused by …………
	……………….by ………………

Make sure it doesn’t ……………

Offer an ………….., if required

III. Лексико-грамматический тест.

1. Match the sentences below to the situations.

a) At an airline check-in counter b) on a plane c) At reception in a hotel

d) In a restaurant e) At a railway station f) At car hire firm

1. Which bus will take me downtown? …… 11. Is it automatic or manual? ………..

2. Could I have the bill / check please? …… 12. On the left, you can see

3. How long will you be staying? .…… the Adriatic coast ………..

4. What did you have from 13. There may be turbulence

the mini-bar? …….. over the Himalayas. ………..

5. Is this self-service? ……. 14. I’d like a round trip to Chicago ……….

6. I’d like an aisle seat at the back. …….. 15. Here’s your boarding pass. ……….

7. Did you pack the case yourself? …….. 16. We’ll be landing in 25 minutes. ……….

8. When does the express to Montreal leave … 17. Is this your hand luggage? ……….

9. Your baggage is 5 kilos overweight. 18. This dish is quite spicy. ……….

You’ll have to pay excess. …… 19. Please return to your seats

10. It’s $1,000 for three days. and fasten your safety belts. ……….

Unlimited mileage. ……. 20. Smoking is forbidden in the toilets. …...

Max. 20 point

2. Put the verb in brackets in the correct tense to express future actions: the Present Simple,

the Present Perfect, the Future Simple, or the Future Continuous.

We’ll be flying at 35,000 feet …..

Good morning, ladies and gentlemen.

Welcome on board this British Airways flight to Rome. In a very short time, just as soon as we (a) ____ (receive) permission, we (b) _____ (take off). When we (c) ____ (reach) our cruising speed of 550 miles an hour, we (d) ____ (fly) at 35,000 feet. Our flight time today is two and a half hours, so we (e) ____ (be) in Rome in time for lunch!

The cabin Crew (f) _____ (serve) refreshments during the flight, so just sit back and relax. We hope you (g) ____ (enjoy) the flight. If you (h) _____ (need) any assistance, just press the button and a flight attendant (i) _____ (come) to help you.

(Later on during the flight)

If you (j) _____ (look) out of the right-hand side of the plane, you (k) _____ (see) Mont Blank.

In a few moments’ time, the crew (l) _____ (come) round with duty-free goods.

We (m) ___ also _____ (give out) immigration forms. When you (n) _____ (fill) them in, please place them in your passport. They (o) _____ (collect) as you (p) _____ (go) through passport control.

In twenty minutes’ time (q) _____ (land). Please put your seats into the upright position.

You are requested to remain seated until the plane (r) ___ (come) to a complete standstill. Before you (s) ______ (leave) the plane, please look around to make sure you (t) ____ (not leave) any of your possessions behind you.

We hope you (u) _____ (fly) again soon with British Airways.

Max: 21 points

3. Read the extract from an insurance claim. Put the verbs in brackets into the simple past, past perfect, or past continuous.

I am fairly sure that the theft (1) ____ (take) place while (2) _____ (have) breakfast. In fact, on my way back to the room, I (3) ___ (pass) a man who was about twenty0five years old who (4) ____ (behave) rather strangely, and who (5) ____ (hold) some sort of bag in his hand. Anyway, as soon as I (6) ____ ( get) to my room, I (7) ____ (know) at once that someone (8) ____ (be) in there – the drawer (9) _____ (lie) on the floor and my traveller’s cheques and passport (10) _____ (steal). Then, while I (11 _____ (look) around,

I (12) _____ (realize) that the souvenirs and presents I (13) ______ (buy) the day before were missing as well.

Max: 13 points

4. The following questions have been jumbled. Put them in the right order.

1. details if the you I mind do check?

2. sharing mind twin you a would bedroom?

3. me you is can what tell fax your number?

4. for I necessary shall the make arrangements you?

5. you in mind would this form me for?

6. want many you how could you me tell to with go people?

7. you like would to me hold put you on?

8. you won’t sharing be twin a bedded room you will? (2 answers)

9. requirements your entry draw the I may attention to?

10 again on they are aren’t strike the traffic controllers air?

Max: 10 points

Total: 64 points

IX. ДОПОЛНИТЕЛЬНАЯ ИНФОРМАЦИЯ

Студенты могут проявить себя, приобрести опыт, проверить свои знания, бросить вызов себе, принимая участие в студенческих мероприятиях, проводимых кафедрой иностранных языков ГФ:

Ежегодно в декабре проводится студенческая конференция, где студенты выступают с докладами по интересующим их темам своей специальности.

Присуждаются места, выдаются грамоты по различным номинациям,

вручаются основные призы и поощрительные.

Ежегодно в феврале – марте проводится конкурс переводчиков. Предлагается текст общественно-политической тематики для перевода со словарем. Оценивается скорость и грамотность изложения содержания текста по-русски. Присуждаются места. Ежегодно в марте – апреле проводится конкурс ораторского искусства (Speech contest). Студенты готовят речь по предлагаемой теме и с учетом требуемой структуры к составлению речи. Присуждаются места, выдаются грамоты за участие в конкурсе, вручаются призы. Ежегодно в апреле проводится олимпиада по английскому языку. Студентам предлагается выполнить лексико-грамматический тест, тест на аудирование и высказаться на предлагаемые темы. Присуждаются места. Ежегодно 1 апреля проводится празднование дня юмора. Студентам предлагается проявить свое художественное мастерство, повеселиться и отдохнуть.