2). Divide the words into 2 groups: a) facilities; b) services.
3). Make sentences as in the examples.
4). The following guests have different wishes. Which section of the room information sheet should they look at? Write the number of each guest next to the appropriate section (2 sections are extra). The first one has been done as an example.
Ben Krozac wants to know about buses to the airport. Elaine Lu would like to have her blouse cleaned. Linda Brown would like breakfast in her room. Ms Lewis is feeling unwell. Mr Dixon needs clean shoes for the morning. Jutta Koch would like a massage and manicure. Mrs Peterson has to be sure she gets up early tomorrow morning. Marie Frelimo wants to call her friend in Barcelona. Tom Micinski would like a soft drink in his room. Eric and Thomas wonder what they can do this evening.HOTEL FACILITIES INFORMATION | ||
Room service | Tariffs | |
Telephone | Entertainment | |
Minibar | Shoe-cleaning service | |
Transport | 1 | Wake-up calls |
Laundry | Garaging | |
Medical help | Hairdressing and beauty |
4). Write your own sentences for the rest sections of the room information sheet.
II. Pair work. Checking in and out.
Make exchanges between a guest and a Front Desk Receptionist using the following:
1).Check In
Front Desk Receptionist:
What name is the reservation under?
How long will you be staying?
Are you planning on checking out tomorrow?
I'm afraid you can't check in until after 4:00 pm.
Complimentary breakfast is served in the lobby between 8 and 10 am.
I'll give you two room keys.
The dining room is on the main floor at the end of the hall.
The weight room and sauna are on the top floor.
Just call the front desk if you need any extra towels or pillows.
Guest:
We have a reservation under John McMorris.
Do you have any vacancies?
How do we get to our room from here?
What time is the pool open until?
What time is breakfast served at?
Is it too early to check in?
Can we get a wake-up call?
When is check out time?
2). Check Out.
Front Desk Receptionist:
Are you ready to check out?
What room were you in?
How was your stay?
Was everything satisfactory?
Will you be putting this on your card?
Would you like to speak to the hotel manager on duty?
I'll just need your room keys, please.
Enjoy the rest of your holiday.
Have a safe trip home.
Guest:
We're checking out of room 401.
We really enjoyed our stay.
We have a few complaints.
We'll be back next time we're in town.
3). Booking the hotel
Front Desk Receptionist:
How long will you be staying?
We advise that you book in advance during peak season.
Will two double beds be enough?
The dining room is open from 4 pm until 10 pm.
We have an indoor swimming pool and sauna.
We serve a continental breakfast.
Cable television is included, but the movie channel is extra.
Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
Guest:
I'd like to make a reservation for next week.
Is it necessary to book ahead?
Do you charge extra for two beds?
How much is it for a cot?
Do you offer free breakfast?
Is there a restaurant in the hotel?
Do the rooms have refrigerators?
Do you do group bookings?
Is there an outdoor pool?
Do you have any cheaper rooms?
II. Role Play
Student A is a volunteer, student B is a foreign guest. Check in and check out at the hotel. Discuss all possible problems and situations, using active vocabulary.
III. Speaking
1). Work in pairs. Find out whether your partner has ever had a problem at a hotel. What went wrong and what did your partner do?
2).Tell the class about his/her problems. Give your opinion.
IV. Writing.
Make a report about one of your working days as a volunteer.
Занятие 2.
Ход занятия
Listening1).Listen the conversations and then complete them.
Conversation 1. Leaving a message
Caller 1: Hello, this is Jane.
Caller 2: Hello, this is Ken. May I speak with Andy?
Caller 1: I'm afraid Andy isn't in at the moment.
Caller 2: Could you take a message?
Caller 1: Sure, just a moment let me get a pencil... OK.
Caller 2: Great. Can you tell Andy that we're meeting tomorrow at three o’clock?
Caller 1: OK... three o'clock meeting with Ken. Does he know where the meeting is?
Caller 2: Tell him we'll be meeting in the hotel reception.
Caller 1: Yes, the hotel reception. Is there anything else?
Caller 2: I'll leave my telephone number just in case he doesn't have it.
Caller 1: OK, I'm ready.
Caller 2: Yes, my cell phone number is 8 927 908 7754.
Caller 1: That's 8 927 908 7755.
Caller 2: No, it's 8 927 908 7754.
Caller 1: Ah, sorry.
Caller 2: No problem. Thanks for your help.
Caller 1: I'll make sure Andy sees this as soon as he gets in tonight.
Caller 2: Thank you. Good bye.
Caller 1: Good bye.
2).Listen once more and complete the conversation for caller 2 (on the sheet):
Caller 1: Hello, this is Jane.
Caller 2: _____
Caller 1: I'm afraid Andy isn't in at the moment.
Caller 2: _____
Caller 1: Sure, just a moment let me get a pencil... OK.
Caller 2: _____
Caller 1: OK... three o'clock meeting with Ken. Does he know where the meeting is?
Caller 2: _____
Caller 1: Yes, in the hotel reception. Is there anything else?
Caller 2: _____
Caller 1: OK, I'm ready.
Caller 2: _____
Caller 1: That's 8 927 908 7755.
Caller 2: _____
Caller 1: Ah, sorry.
Caller 2: _____
Caller 1: I'll make sure Andy sees this as soon as he gets in tonight.
Caller 2: _____
Caller 1: Good bye.
3).Listen once more and complete the conversation for caller 1 (on the sheet):
Caller 1: _____
Caller 2: Hello, this is Ken. May I speak with Andy?
Caller 1: _____
Caller 2: Could you take a message?
Caller 1: _____
Caller 2: Great. Can you tell Andy that we're meeting tomorrow at three o’clock?
Caller 1: _____
Caller 2: Tell him we'll be meeting in the hotel reception.
Caller 1: _____
Caller 2: I'll leave my telephone number just in case he doesn't have it.
Caller 1: _____
Caller 2: Yes, my cell phone number is 8 927 908 7754
Caller 1: _____
Caller 2: No, it's 439 98 927 908 7755.
Caller 1: _____
Caller 2: No problem. Thanks for your help.
Caller 1: _____
Caller 2: Thank you. Good bye.
Caller 1: Good bye.
you. I'll do my best. Goodbye.
Caller 1: _____
Conversation 3.Tomorrow's Meeting
Alice: We're having a meeting tomorrow. Can you make it?
Kevin: When is it taking place?
Alice: We're planning on 10 o'clock. Is that OK?
Kevin: Yes, that'll be fine.
Alice: Frank is also going to attend the meeting.
Kevin: That'll be interesting. He's got keen insights.
Listen once more and complete the conversation (on the sheet):
Alice: We're having a meeting tomorrow. Can you make it?
Kevin: _________
Alice: We're planning on 10 o'clock. Is that OK?
Kevin:_____________
Alice: Frank is also going to attend the meeting.
Kevin: ____________
(From www. /p/english)
Conversation 4. Directions to a Meeting
Mark: Linda, do you know how to get to the tennis Center? I've never been there before.
Heather: Are you driving or taking the subway?
Mark: The subway.
Heather: Right. Take the no. 1 from “Koltso” Station. Get off at the Kremlin Station and change to Bus N 123. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.
Mark: Just a moment, let me write this down!
Heather: Take the no. 1 from “Koltso” station. Get off at the Kremlin Station and change to Bus N 123. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue. Got it?
Mark: Yes, thanks. Now, once I get to the Kremlin Station, which train do I take?
Heather: Change to the bus. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.
Mark: Can you repeat that?
Heather: Change to the bus. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.
Mark: Thanks Heather. How long does it take?
Heather: It takes about a half an hour. When is your meeting?
Mark: It's at nine. I'll leave at eight-thirty.
Heather: That's a busy time of day. You should leave at eight.
Mark: OK. Thanks Heather.
Heather: No problem.
Listen once more and complete the conversation (on the sheet):
Mark: Linda, do you know how to get to the tennis Center? I've never been there before.
Heather: ________
Mark: The subway.
Heather: ________
Mark: Just a moment, let me write this down!
Heather_________
Mark: Yes, thanks. Now, once I get to the Kremlin Station, which train do I take?
Heather: _________
Mark: Can you repeat that?
Heather: ______
Mark: Thanks Heather. How long does it take?
Heather: _________
Mark: It's at nine. I'll leave at eight-thirty.
Heather: _______________
Mark: OK. Thanks Heather.
Heather:_________
II. Professional practice
Study the following:
• answer all calls quickly
- answer with your name and/or your organization
• ask how you can help
•speak clearly
- use appropriate language smile while you are talking sound interested
• repeat names, phone numbers and details to make sure everything has been
understood.
III. Role Play
Your foreign partner and you are speaking on the telephone. Discuss the following:
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