Instructor’s resource manual and test bank for joining together: Group Theory and Group Skills, 11e (стр. 7 )

126.  List and discuss three of the criteria that need to be met so individualistic work can be used constructively.

127.  List and briefly explain each of the five basic elements of productive cooperation.

128.  Discuss the two main categories of positive group interdependence – define them and provide an example for each.

129.  Discuss the conditions that can lead to group members reducing their efforts to contribute to the group’s work.

130.  Discuss the importance of social skills in cooperation.

131.  Discuss the importance of group processing in cooperation

132.  Discuss the advantages and disadvantages of the equity view of distributing benefits.

133.  Discuss the advantages and disadvantages of the equality system of distributive justice.

134.  Discuss the advantages and disadvantages of distributing benefits according to need.

135.  Discuss what happens when a person dominated by competitiveness joins a cooperative group.

136.  Explain what trust is, based on Deutsch’s definition.

137.  Provide an example of trust (describe a hypothetical scenario) and discuss how the elements of trust are present in this scenario.

138.  What kinds of behaviors increase trust in interpersonal relationships?

139.  What kinds of behaviors decrease trust in interpersonal relationships?

140.  Discuss five guidelines about reestablishing trust after it has been broken.

141.  Discuss why trusting behavior acts like a self-fulfilling prophecy.

142.  Discuss how low trusters are different from high trusters.

Chapter 4: Communication Within Groups

1. Group communication is defined as

a. Exchange of words among group members

b. Sending and receiving messages with the intent of influencing group

members’ behavior

c. Verbal behavior perceived by other group members as meaningful message

d. A linear sequence of sending and receiving verbal and nonverbal messages in

order to achieve group goals

munication is effective to the extent

a. The receivers interpret the message the same way the sender meant it

b. The receivers are willing to follow the sender’s request

c. The sender and the receivers are in agreement about the topic in question

d. The receiver has good listening skills

3. Developing a theory of group communication is difficult because of

a. The high number of dyadic interactions

b. The lack of appropriate statistical procedures

c. The complexity of multiperson communication

d. The intermingling of senders and receivers

4. On campus, Joan walks by Paul and greets him with a smile and a “How are you?” Paul starts to describe his health, only to see that Joan is already a block away. Which one of the seven basic elements of communication was not appropriate in this situation?

a. Channel

b. Decoding

c. Encoding

d. Sender’s intentions

5. The 6-year old Calvin really likes Susie but as he is shy and embarrassed, he just throws snowballs at her so as to express his sie is really upset by the snowball attack. Which one of the seven basic elements of communication was not appropriate in this situation?

a. Channel

b. Decoding

c. Encoding

d. Noise

6. Encoding means that

a. The sender translates her ideas, feelings into a message comprehensible

for the receiver

b. The receiver tries to get at the true meaning of the message the sender sent

as part of his communicative intent

c. There are elements in the channel that make the message difficult to

comprehend

d. The sender decides to express her ideas and feelings

7. Which of the following is not an example for noise?

a. The guest lecturer’s heavy accent

b. The difference in the sender’s and the receiver’s background knowledge

c. Loud music played at a concert

d. A mother using complicated language with her 4-year-old

8. In the group communication process, channel refers to

a. The perception of nonverbal messages

b. The way incongruent verbal and nonverbal messages get encoded

c. The means of sending a message to the other person

d. The place where communication occurs

9. The process of understanding of the message is called

a. Decoding

b. Encoding

c. Transmission

d. Channel

10. When describing communication, noise is defined as any element that

a. Enhances the sender’s frame of reference

b. Modifies the receivers’ frame of reference

c. Occurs in the channel

d. Hinders effective communication

11. The following are all examples of noise in the communication process except one. Which one?

a. Annoying mannerisms of the sender

b. Credibility of the sender

c. Traffic noise

d. Past experiences of the receiver making him suspicious of the sender’s

suggestions

12. Jamie and Ira are talking about a TV show at a loud party. Ira is telling her how interesting the last episode was. It turns out Jamie really dislikes that show. Noise in this case refers to

a. The noise at the party

b. Jamie’s attitude toward the TV show

c. Ira’s way of speaking

d. A and B

e. A and C

f. B and C

g. None of the above

13. Henry and Moya are talking about a TV show over dinner at a quiet restaurant. Henry is telling her how interesting the last episode was. It turns out Moya really dislikes that show. Noise in this case is present in the

a. Channel

b. Sender

c. Receiver

d. Transmission

e. Message

14. Which of the following is an effective way of sending your message?

a. “Most people would support this cause and so should we”

b. “All experts agree that running is very healthy, so our group should join this

marathon”

c. “I feel that we should support this cause and run the marathon”

d. “This charity needs to be supported”

15. An effective sender will

a. Evaluate the other person’s behavior accurately

b. Make the verbal and nonverbal messages congruent

c. Provide feedback on the clarity of the message

d. Send the same message only once

16. Sender credibility refers to

a. How trustworthy the receiver perceives the sender

b. How trustworthy most people perceive the sender

c. How trustworthy the sender perceives himself/herself

d. The sender’s objective trustworthiness

17. Sender credibility depends on all of the factors listed below EXCEPT one. Which one?

a. Friendliness and warmth

b. Dynamism

c. Expertise

d. Self-confidence

18. Pete has enough money to buy a new PC. He goes into a store and asks a salesperson about different brands. The salesperson says that their most expensive model is the best and that’s the one that Pete would need if he wants to succeed in college. Pete is not sure whether he should trust her advice because of the salesperson’s

a. Credibility

b. Expertise

c. Dynamism

d. Warmth and friendliness

19. Gonzo, a 13-year old boy often makes up stories and tells them as truth. His friends know that about him, but they don’t mind. Yesterday, a pair of sneakers went missing from the locker room. Gonzo actually saw a boy take them, and when he told the others about what he saw, they did not believe him because, in the eyes of his peers, Gonzo

a. Is not warm and friendly enough

b. Does not seem credible

c. Does not have relevant expertise on the topic

d. May have ulterior motives

20. The key receiving skills are

a. Negotiating for meaning, perception checking, practice

b. Paraphrasing, taking the receiver’s perspective in interpreting the message,

redundancy

c. Paraphrasing, negotiating for meaning, perception checking

d. Negotiating for meaning, practice, taking the receiver’s perspective in

interpreting the message

21. The main obstacle to effective communication is that most people tend to

a. Be evaluative

b. Get defensive

c. Avoid any indication of approval or disapproval

d. Take too long to negotiate for the meaning of the message

22. Negotiating for the meaning of the message means that the

a. Sender paraphrases the message in at least three ways to make sure the

receiver understands it accurately

b. Receiver tries to persuade the sender to communicate more clearly

c. Sender and the receiver argue about the meaning of the words used in the

message

d. Receiver and sender keep paraphrasing the message till they agree on

its meaning

23. Both Bales (1953) and Homans (1950) agree that groups need to

a. Balance work on tasks and work on group development

b. Primarily focus on goal achievement and adapting to their environment in order to survive

c. Develop distinct socioemotional roles for each member of the group

d. Apply promotive and counteractive functions

24. When analyzing group communication, we pay attention to three levels of interaction. These are the three levels EXCEPT one. Which one?

a. The relative frequency and length of communication acts

b. Patterns of triggering communication acts

c. Depth of discussion

d. Who communicates to whom

25. Gouron and Hirokawa define “counteractive” functions as communications that

a. Obstruct the functioning of the group

b. Prevent the group from making mistakes

c. Keep everyone in the group actively participating

d. Obstruct the functioning of the leader

26. The morale of a group tends to be higher if the communication network is

a. A chain

b. Circle or open

c. Y-shaped or wheel-shaped

d. Formal

27. When a group has to solve a complex task, he optimal communication network is

a. A chain

b. Circle or open

c. Y-shaped or wheel-shaped

d. Formal

28. Based on studies on communication networks, the group member who happens to occupy a central physical position in the communication network is likely to become

a. The leader

b. The scapegoat

c. Efficient problem solver

d. Less satisfied with the group’s performance

29. In one-way communication,

a. The receivers are passive

b. The senders are passive

c. The sender is less frustrated than the receivers

d. The dialogue is unsatisfactory for the receivers